So I was just reading through that jetBlue customer bill of rights, and I found this:
Customers who are involuntarily denied boarding shall receive $1,000.
Can I volunteer to be involuntarily denied boarding? I'm just sayin.
This is where Baratunde blogs about things. He also blogs over on his company blog, Cultivated Wit, so check there too. Ooh, you can also get these bloggings via email.
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Personal
So I was just reading through that jetBlue customer bill of rights, and I found this:
Customers who are involuntarily denied boarding shall receive $1,000.
Can I volunteer to be involuntarily denied boarding? I'm just sayin.
photo by Baratunde via Flickr
I gotta say I believe this guy. I saw him out the right side of my plane at JFK yesterday apologizing to workers, passengers, everybody! Just gimme my free ticket, and I'm good.
An Apology from JetBlue Airways.
Dear JetBlue Customers,
We are sorry and embarrassed. But most of all, we are deeply sorry.
Last week was the worst operational week in JetBlue's seven year history. As a customer scheduled to be on one of our flights during this period, we know we let you down. Following the severe winter ice storm in the Northeast, we subjected you to unacceptable delays, flight cancellations, lost baggage, and other major inconveniences. The storm disrupted the movement of aircraft, and, more importantly, disrupted the movement of JetBlue's pilot and inflight crewmembers who were depending on those planes to get them to the airports where they were scheduled to serve you. With the busy President's Day weekend upon us, rebooking opportunities were scarce and hold times at 1-800-JETBLUE were unacceptably long or not even available, further hindering our recovery efforts.
Words cannot express how truly sorry we are for the anxiety, frustration and inconvenience that you experienced. This is especially saddening because JetBlue was founded on the promise of bringing humanity back to air travel and making the experience of flying happier and easier for everyone who chooses to fly with us. We know we failed to deliver on this promise to you last week.
We have begun implementing immediate corrective steps to regain your confidence in us as part of a comprehensive plan to provide better and more timely information to you, more tools and resources for our crewmembers and improved procedures for handling operational difficulties in the future. We are confident, as a result of these actions, that JetBlue will emerge as a more reliable and even more customer responsive airline than ever before.
Most importantly, we have published the JetBlue Airways Customer Bill of Rights—our official commitment to you of how we will handle operational interruptions going forward—including details of compensation. I have a video message to share with you about this industry leading action.
You deserved better—a lot better—from us last week. Nothing is more important than regaining your trust and all of us here hope you will give us the opportunity to once again welcome you onboard and provide you the positive JetBlue Experience you have come to expect from us.
Sincerely,
David Neeleman
Founder and CEO
JetBlue Airways
P.S. We pledge to keep you informed with more details about the implementation of our improved recovery plans in the coming weeks. There is no need to reply to this email about compensation inquiries. We will be contacting you directly by March 15.
Due to the seriousness of the threats I faced, I have (at least temporarily) removed my account of the MBTA incident from this site.
I don't even have time to get into the whole thing, but I've spent 45 minutes being told by sprint, essentially, that they screwed me big time and aren't going to do anything about it.
here's the short advice
DO NOT get the Treo700p. It is a pile of poo. I hate this phone so much it hurts my head. Both phones on my account are the buggiest POS's I've ever owned, and apparently, Sprint won't do anything about it. There's no firmware update, and I can't get them to replace the phones.
when you buy a phone from a cell company, and you ask for "total equipment replacement" on the phone, make sure 1) that they actually add it to both phones and 2) that it's a useful equipment replacement. Don't be fooled by the fact that the word "total" is in the title. It turns out in my case that "total" meant "we will totally NOT replace your ish if anything bad happens to it, but we'll still charge you a monthly fee for the meaningless coverage anyway."
the only solution is to have infinite problem solving time and be ridiculously wealthy.
I'm told it will cost $200 per phone to terminate my account with Sprint
any techie, telecom-y people out there with time want to help out? Here's what I need.
monthly budget = $175
two phones
smartphones preferably
unlimited data/web access
unlimited text messaging
unlimited in network calling
nights and weekends at 7pm
obviously i'll pay for the phones
if you can swing this, I will give you one month's bill as a fee. if you can get the contract termination fee covered, I'll give you 50%. that's $200. I'm serious. this is some bullshit, and I don't have time to go to law school and take the friggin bar exam just to deal with a shitty cell phone company.
finally, if you manage to stab sprintpcs in the eye, I will kiss you, and I'm a good kisser.
holla. pass along. whatever.
Wadup my peoples,
My goal of daily blogging here is a little behind because I need money and am working on some cool projects to bring in le bacon. Meantime, check out my man Timmy Mac's blog:
Let's cut to the chase: if any of you had even a shred of professional pride, you would immediately hang yourselves - if you could possibly find rope with the tensile strength to support your flabby, useless asses long enough to do the job. Delays happen. Reasonable people know this. Trains are made of metal and run by men, and both are far from perfection. But every day? Every goddamn day?
You want to read this. you know you do.
This is my second time in life doing the Lemonade cleansing fast. I first did it when I was in high school. My mom hooked me up with a professional massage from this lady, and she suggested a liquid-only diet with a strange mix of water, maple syrup, lemon juice and cayenne pepper.
I had been feeling really sick and had a real bad case of that high school acne, nahmean? Well, after a week, this fast completely emptied me out. Acne-b-gone. Illness-b-gone. Health returned.
Over the past year, especially, I've been having some fun-with-health issues. New pains. Crampiness. Bad time sleeping. Horrible headaches. I know my body has collected a lot of toxins, both physical and emotional (following the passing of my mother).
Three weeks ago, I treated myself to a deep tissue massage, and the fasting is the followup. I'm going for 5 - 10 days.
I started last night with a detox tea. This morning I cooked a delicious breakfast for my girlfriend (cause I'm the man) as I drank the spicey water.
About twenty minutes ago I started to feel hungry for the first time today. I'll let you know how it goes.